Privacy Policy

Version: 1.0

Effective Date: 15th April 2025

At Indi, we’re deeply committed to safeguarding your personal and family information. As a digital platform supporting children’s developmental health journeys, we understand that your trust in how we handle sensitive data — particularly children’s data — is foundational. This policy outlines how we manage, protect, and use that data across jurisdictions including Australia, the United States, the United Kingdom, and the European Union.

1. Scope and Applicability

This policy applies to personal and health information collected through the Indi platform and related services. We comply with the Australian Privacy Act 1988 (Cth), the General Data Protection Regulation (GDPR) for UK/EU users, and the Health Insurance Portability and Accountability Act (HIPAA) for U.S. users when applicable.

We are both a "data controller" and "data processor" depending on how you use Indi. For example, when you enter observations or upload documents, we act as a controller. When acting on behalf of a healthcare provider or organisation, we act as a processor.

2. What We Collect

  • Parent and caregiver account details (name, email, contact information).
  • Child related developmental data, observations, milestones, and documents.
  • Appointment history, care notes, and communications within the platform.
  • Device data (e.g., IP address, location, browser type) for security and functionality.
  • Usage data for analytics and feature improvement.

You are responsible for ensuring you have appropriate authority to share information, especially when adding details about another person (e.g., your child, a partner, or an educator).

3. How We Use Information

  • To deliver personalised child health and developmental tracking services.
  • To support care appointment scheduling, reminders, and secure messaging.
  • To improve the platform based on anonymised usage patterns.
  • To respond to your requests or provide customer support.
  • To comply with legal obligations, such as health record access rights or court orders.

We do not sell or rent your data. Any data shared with third-party services (e.g., secure storage, analytics) is limited, contractually governed, and subject to privacy safeguards.

4. International Data Transfers

Indi is based in Australia and may transfer data to other regions for secure storage or service provision. We ensure that any such transfers comply with relevant cross-border data laws:

  • Standard Contractual Clauses (SCCs) for EU/UK users.
  • HIPAA compliant infrastructure for U.S. health data where applicable.
  • Residency aware controls and logs are under development for enhanced future compliance.

5. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your data and receive a copy in a portable format.
  • Correct or update information about you or your child.
  • Request deletion of your account or specific data points.
  • Withdraw consent for certain types of data processing.
  • Object to automated decision making or profiling, where used.
  • Lodge a complaint with your local privacy authority.

To exercise any of these rights, please contact us via the details provided below. We may require verification of your identity before fulfilling requests.

6. Children’s Data

Indi is specifically designed to support parents and legal guardians. We do not permit direct use by children under 16. All child related data must be entered by a verified parent, guardian, or authorised caregiver. You must not enter information about a child without proper authority and consent.

If we become aware that child data has been entered without appropriate consent, we will take steps to verify or remove the data in accordance with applicable laws.

7. Data Security

We use encryption, role based access controls, and secure cloud infrastructure to safeguard your information. Despite our efforts, no digital service is completely immune to risks. You are also responsible for keeping your account credentials confidential and ensuring secure use on your devices.

8. Responsible Use Reminder

Indi is a powerful tool to assist with early developmental observations and coordination, but it is not a diagnostic service or a replacement for professional advice. Please use the platform ethically, with care and respect for the privacy of those you’re recording information about.

Misuse of the platform, including entering unverified or inappropriate content, may lead to account suspension or legal action under applicable health and privacy laws.

9. Contact Us

If you have questions, feedback, or would like to exercise your rights, please reach out:
privacy@projectindi.com

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in law or service offerings. Significant changes will be communicated via the app or email. Your continued use of Indi after any update constitutes acceptance of the new terms.