Terms of Service

1. Eligibility and Acceptance

By using Indi, you confirm that you are at least 18 years old, or have the legal authority to act on behalf of a parent or guardian, and that you are legally capable of entering into this agreement under the laws of your country of residence including but not limited to Australia, the United States, the United Kingdom, and the European Union.

You also agree to comply with all applicable data protection, health information, and consumer rights laws. If you do not agree with these Terms, you must not use Indi.

2. Changes to These Terms

Indi reserves the right to modify these Terms at any time. Any changes will be made available in app or on our website. Continued use of Indi after updates indicates your acceptance of the revised Terms.

3. Services Provided

Indi is a digital tool designed to support parents and caregivers in managing a child's developmental health through observations, documentation, and appointment coordination. Indi is not a substitute for professional healthcare advice or diagnosis. Always consult qualified medical professionals for any concerns regarding your child's health.

4. User Responsibilities

• Use Indi lawfully and in compliance with relevant health and data protection laws.
• Only share information that you have a right to share, including children’s data, with appropriate consent where required.
• Protect your login credentials and maintain the confidentiality of your account.
• Ensure that the information you provide is accurate, complete, and kept up to date.

5. Privacy and Data Handling

Indi processes your data in accordance with the Australian Privacy Act 1988 (Cth), the General Data Protection Regulation (EU/UK), and the Health Insurance Portability and Accountability Act (HIPAA) for applicable US based users.

We handle children’s data with particular care. You must not misuse the platform to share information that you are not authorised to provide. Indi is committed to transparency and will publish a detailed Privacy Policy shortly.

6. Prohibited Conduct

You agree not to:

• Upload malicious content or attempt to breach platform security.
• Use Indi to store or transmit data in violation of applicable privacy, child protection, or health information laws.
• Falsify data or impersonate others.
• Engage in any use that could cause harm or distress, particularly when interacting with sensitive developmental data.

Indi is built on trust. We gently but firmly remind you that the misuse of this service especially involving children’s health information may have legal and ethical consequences.

7. Intellectual Property

Indi, its technology, designs, trademarks, and all associated intellectual property are owned by Indi Soft Pty Ltd. You may not reproduce or distribute any material without written consent.

8. Disclaimer of Warranties

Indi is provided "as is" and "as available." While we aim for accuracy and reliability, we make no guarantees about the completeness or suitability of the platform for your particular circumstances. Always consult licensed professionals where appropriate.

9. Limitation of Liability

To the extent permitted by applicable law, Indi Soft Pty Ltd shall not be held liable for indirect, incidental, or consequential damages arising from your use of the platform or any reliance on its contents.

10. Data Security and Residency

We use secure encryption and regionally distributed cloud infrastructure to protect your data. Indi is designed to respect data residency and jurisdictional requirements, and we are progressively enabling support for HIPAA compliant hosting and GDPR aligned processing.

While we take security seriously, no system is completely immune to risk. You use Indi at your own discretion.

11. Fees and Payment

Pricing: Indi may offer both free and paid subscription tiers. Pricing and terms will be clearly presented at the time of purchase.

Billing: You agree to provide accurate billing information. Payments are processed securely through our providers.

Refunds: Refund terms will be outlined in our Refund Policy and made available in app or online.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Where applicable, mandatory consumer or privacy rights under local law may also apply. Disputes will first be attempted to be resolved amicably; if unsuccessful, binding arbitration in Sydney may be pursued.

13. Termination

Indi reserves the right to suspend or terminate access in the event of a violation of these Terms, misuse of the platform, or conduct deemed harmful to others or the integrity of the service.

Contact Us

If you have questions about these Terms, please contact us using our contact us form.